> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postonce.to/llms.txt
> Use this file to discover all available pages before exploring further.

# PostOnce Help Center

> Answers for connecting social accounts, setting up automatic cross-posting workflows, scheduling posts, fixing failed posts, and managing your PostOnce plan.

Press <kbd>⌘</kbd> <kbd>K</kbd> to search every article, or pick a topic below.

<Columns cols={2}>
  <Card title="Get started" icon="rocket" href="/help/getting-started">
    Connect two accounts, create your first workflow and confirm the first copy publishes.
  </Card>

  <Card title="Connect your accounts" icon="plug" href="/help/connect-accounts">
    Requirements for each platform, reconnecting, client invite links and account limits.
  </Card>

  <Card title="Platform guides" icon="grid-2" href="/help/platform-rules">
    Instagram, TikTok, YouTube, Facebook, LinkedIn, X, Threads, Bluesky, Pinterest and Google Drive.
  </Card>

  <Card title="Workflows" icon="repeat" href="/help/workflows">
    Automatic cross-posting, reposting older posts, captions, filters and timing.
  </Card>

  <Card title="Create and schedule posts" icon="calendar" href="/help/create-and-schedule-posts">
    Write one post for several accounts, schedule it, and manage drafts.
  </Card>

  <Card title="Fix a problem" icon="wrench" href="/help/troubleshooting">
    Failed, skipped, missing or duplicate posts, and video quality issues.
  </Card>

  <Card title="Integrations and analytics" icon="chart-column" href="/help/analytics">
    Analytics, image imports, and connecting Claude, ChatGPT or other AI assistants.
  </Card>

  <Card title="Account and billing" icon="credit-card" href="/help/plans-and-billing">
    Plans, free trial, invoices, refunds, sign-in and your data.
  </Card>
</Columns>

## Popular problems

* [A post failed to publish](/help/troubleshooting#a-post-failed-to-publish)
* [An account needs reconnecting](/help/reconnect-an-account)
* [A workflow missed a new post](/help/missing-or-duplicate-posts#a-workflow-missed-a-new-post)
* [X says "Your account is not permitted to access this feature"](/help/platforms/x#if-x-restricts-your-account)
* [Instagram doesn't finish connecting](/help/platforms/instagram#connect-instagram)
* [The video has no sound or looks worse](/help/video-quality-and-sound)
* [Why was I charged?](/help/billing-and-refunds#why-was-i-charged)
* [How do I cancel my subscription?](/help/billing-and-refunds#cancel-your-subscription)

## Contact support

Email [support@postonce.to](mailto:support@postonce.to) or use the [contact form](https://postonce.to/contact). We reply by email. Include the platform, the approximate time and the exact message you saw. Never send passwords, access tokens, API keys or card details.

For new features, vote on the [feedback board](https://postonce.featurebase.app/), follow the [roadmap](https://postonce.featurebase.app/roadmap), or read the [changelog](https://postonce.featurebase.app/changelog).


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