> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postonce.to/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnect an account

> Why a social account needs reconnecting in PostOnce, what happens to your workflows while it's disconnected, and how to reconnect Instagram, Facebook, TikTok, YouTube, LinkedIn, X, Threads, Bluesky or Pinterest.

Social platforms sometimes withdraw an app's access. When that happens, PostOnce can't post to or read from the account until you sign in again.

## Why it happens

* You changed your password, or the platform ran a security check.
* The platform's access simply expired. Personal LinkedIn connections do this regularly.
* You removed PostOnce from the platform's connected apps, or didn't approve every permission.
* For Facebook: you connected again and left a Page unticked.

## How you'll know

* A banner in PostOnce says **"1 account needs reconnection (workflow might not work properly)"**, and the account turns amber.
* PostOnce emails you right away, then again after 3, 7 and 14 days if it's still not fixed. These emails are always sent, even if you turned off other emails.
* Failed posts show "Please reconnect account".
* For personal LinkedIn profiles, PostOnce emails you 7 days before the connection expires.

## What happens in the meantime

Workflows skip the affected account and keep publishing to your other accounts. A workflow whose **source** account needs reconnecting stops picking up new posts, and can't be switched on until you reconnect.

## Reconnect

<Steps>
  <Step title="Open Accounts">
    Go to [Accounts](https://postonce.to/dashboard/accounts).
  </Step>

  <Step title="Click Connect next to the platform">
    There's no separate reconnect button. Click **Connect** for the same platform.
  </Step>

  <Step title="Sign in to the same account">
    Sign in to the **same** account and approve every permission. Reconnecting an account that needs it doesn't use another account slot.
  </Step>

  <Step title="Retry failed posts">
    New posts publish again automatically. Posts that failed while the account was disconnected need a **Retry**.
  </Step>
</Steps>

Platform tips:

* **Facebook:** select every Page again, including ones that still work. Facebook replaces your previous selection.
* **Bluesky:** create a new app password in Bluesky and use it.
* **Threads:** make sure the right profile is signed in on threads.net first.
* **Instagram:** if Instagram doesn't return to PostOnce, click **Connect Instagram** once more to get the full login page.
* **X:** reconnect after subscribing to X Premium so PostOnce allows longer posts.

## Still stuck?

Search this help center with <kbd>⌘</kbd> <kbd>K</kbd>, or email [support@postonce.to](mailto:support@postonce.to) from the address you use for PostOnce. Include the platform, the approximate time, and the exact message you saw. Never send passwords, access tokens, API keys, or card details.

Something missing from PostOnce? [Request a feature](https://postonce.featurebase.app/) or check the [roadmap](https://postonce.featurebase.app/roadmap).


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